1017 Responsible Gaming

Deposit and Spending Limits

One of the most effective ways to maintain control over your gaming activity is to set a deposit limit on your 1017 account. You can request a daily, weekly, or monthly cap on how much PHP you deposit into your account, and the platform will enforce this automatically once it is in place. Reducing your deposit limit takes effect immediately, while requests to increase an existing limit are subject to a cooling-off period to protect against impulsive decisions. Members are encouraged to set their limits early — ideally right after registration — so that a clear boundary is established before regular play begins. If you are unsure what limit is right for you, a good starting point is to decide the maximum amount you are genuinely comfortable losing in a given month and use that figure as your cap. You can find guidance on setting and adjusting your limits in the FAQ section.

Temporary Break and Session Cooling-Off

If you feel that you need a short break from betting or gaming, 1017 offers a temporary account suspension option that pauses your ability to log in and place bets for a chosen period. Cooling-off periods can range from a single day to several weeks, depending on what you feel is appropriate for your situation. During a cooling-off period, your account remains secure and your funds are unaffected — you simply cannot access the gaming and betting features until the period ends. This tool is designed for members who recognise early warning signs of over-engagement and want to reset their habits before things become a problem. Taking a voluntary break is a sign of good judgment, and 1017 fully supports members who choose to use this feature. To request a cooling-off period, please reach out using the contact details available on the FAQ page.

Self-Exclusion

For members who feel that their gaming has become difficult to manage, 1017 offers a self-exclusion option that closes your account for an extended period of no less than six months. Once self-exclusion is in place, you will not be able to create a new account or regain access to your existing one until the exclusion period has fully expired and you have formally requested reinstatement. This is a more serious commitment than a temporary break, and it is designed for members who genuinely feel they need a longer-term separation from the platform to regain control. Any promotional or marketing communications will also be suspended for the duration of your self-exclusion. 1017 will honour all self-exclusion requests promptly and without question. To apply for self-exclusion, contact us via the support channel listed on the FAQ page and your request will be processed as quickly as possible.

Recognising Problem Gaming

It can sometimes be difficult to recognise when enjoyable entertainment has shifted into something more problematic. Some signs that gaming habits may need attention include spending more than you can afford, chasing losses by placing further bets to recover money, feeling anxious or irritable when not gaming, hiding your betting activity from friends or family, or borrowing money specifically to fund bets. If any of these patterns feel familiar, it is important to take them seriously rather than dismiss them. Problem gaming affects people of all backgrounds across the Philippines, and there is no shame in acknowledging it early and seeking help. The tools on this page are a starting point, and external organisations that provide confidential support to individuals dealing with gambling-related concerns can be found through a search for accredited Philippine mental health and addiction support services. 1017 does not profit from problem gaming and actively encourages members to seek help if they need it.

Protecting Young People

1017 enforces a strict minimum age of 21 years for all registered members, in line with applicable regulations governing online gaming and betting in the Philippines. The registration process includes age verification steps, and accounts found to belong to individuals below the minimum age are closed immediately without access to any deposited funds. We encourage all adult members who share a device with younger family members to keep their account credentials private and to log out after each session. If you believe that a minor has accessed the platform or created an account, please report this to us immediately via the contact details on the FAQ page so that we can investigate and act without delay. Safeguarding young people is a responsibility that 1017 takes seriously, and we are committed to maintaining robust protections across every part of the platform.